Terms and conditions

 

Refund policy

Warranty

All Nordifakt products come with a 2-year manufacturing warranty. This guarantee covers faulty products, faulty workmanship and other manufacturing related errors. The warranty does not apply to defects caused by wear and tear. For warranty claims, please contact customer service at hello@nordifakt.com

Returns

If you are unsatisfied with your purchase on nordifakt.com for any reason, Nordifakt will happily accept returns within 30 days of receiving your order. You are responsible for the cost of shipping. Orders made on Kickstarter.com or CrowdOx.com will not be refunded.

Please ship to: Tårnfalkevej 12, 2650 Hvidovre, Denmark, Att: Nordifakt ApS

If your shipping address is based outside of Denmark and you wish to return your Nordifakt product, shipping costs associated with the return will be at your own cost.

Items must be returned, new and unused.

Returns that are damaged, soiled or altered may not be accepted.

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to purchase the items, less any taxes or import duties incurred.

Please note that it can take up to 10 business days for the refund to appear on your account.

Upon returning, you are fully responsible for any loss or damage to items that occur before they are returned to us, including if they are lost or damaged in transit. Therefore, we recommend you to obtain proof of postage receipt when returning goods to us. Please use the return form which you find in the package along with your Nordifakt Products.

Nordifakt.com accepts no responsibility for delays in customs processes outside the EU. All shipping times are guiding.

If you wish to exchange your purchase to a different size or style, please do so by placing a new order.

 

Privacy policy

Cookies and privacy

This cookie and privacy policy is based on the “Directive on privacy and electronic communications” (Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications).

This directive contains the rules regarding information about and consents to cookies that are saved on your computer.

When you visit this website information about you, your computer and your behaviour on the site is collected. In this cookie policy, you can read in details information about how we handle the collected information, what we use it for, who has access to the information and whom you can contact regarding the collected information.

By visiting and using this website, you give your consent to this cookie policy and the collection of the information about you.

When you visit this website, you automatically receive one or more cookies.

What is a cookie? A cookie is a small text file stored in your browser and recognised by the website upon returning, enabling us to send personalised information to your browser. A cookie can contain text, numbers or e.g. a date, but there is no personal information stored in a cookie. It is not a program and cannot contain a virus.

How long do we store the cookies? The cookies sent to you from this website is stored for maximum 24 months from your latest visit. Every time you revisit the site, the period is prolonged. The cookies concerned will, therefore, be stored in a maximum of 24 months counting from your last visit to our website.

How do I avoid cookies? Rejecting cookies: You can always reject cookies on your computer by changing the settings in your browser. How you find these settings depends on your browser. You must be aware that if you choose to reject cookies, there might be functions you cannot use because these functions and services presuppose that the website remembers the choices you make. Deleting cookies: Cookies that you previously accepted can afterwards easily be deleted. If you use a PC with a recent Internet browser you can delete your cookies using the keyboard shortcut: CTRL + SHIFT + Delete. If the shortcut does not work, or if you use a MAC, you may start by finding out which browser you use and subsequently clicking the relevant link: Remember: If you use several Internet browsers you have to delete the cookies in all of them.

What are cookies used for on our website? Cookies are necessary for the website to work properly and optimize the shopping experience. Furthermore, cookies help us gain an overview of your visit to the site so that we can optimise and target the website continually to your needs and interests. Cookies remember e.g. what you added to a potential basket if you previously visited the site and what language and currency you prefer on the site. We use cookies to determine who visits our website as well as keeping statistics, analyses and re-marketing. On a general level, the cookies are thus utilised as part of our service to show you content as relevant as possible.

Cookies from business partners: In this paragraph, you find an overview of which business partners that send cookies via our website and have access to information collected via cookies sent from our website. – Sleeknotes: Cookies from Sleeknotes are i.a. used for information about whether you signed up for the newsletter, if you are in a new session and which website let you to our website.

Google: Cookies from Google are used for statistics These cookies are not used for registering personal information unless you explicitly give your permission. Data can be disclosed to third parties in anonymised form with the purpose of targeting marketing and attaining better knowledge about users of the separate websites and the Danish market in general. Information can also be disclosed to third parties if this is demanded pursuant to regulatory requirements.

 

Terms of service

Payment

Nordifakt accepts Visa, Mastercard and other international card-networks, PayPal. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to Nordifakt, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information.

The money will be withdrawn when we ship your order.

Nordifakt.com does not store customer credit card information after completing the transaction. Nordifakt.com reserves the right to change prices at any time. On nordifakt.com all prices are shown in EURO (€). Nordifakt sends all packages with GLS in Denmark and with Asendia to the rest of the world. Exceptions cannot be made.

All prices include Danish VAT

 

Shipping policy

Free shipping on all orders over 200 EURO

We ship worldwide

Shipping within Denmark

  • GLS Parcel Shop 5 EURO
  • GLS Business 6 EURO
  • GLS Home Delivery 8 EURO

Standard delivery time within Denmark is 1-2 business days.

Shipping cost outside Denmark

10 EURO

Standard delivery time within the EU is 3-5 business days.

Standard delivery time outside the EU is 5-10 business days.

If you need to expedite an order, please email us and we will do our best to help make it happen.

Depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, Nordifakt is not reliable. The refusal to pay such fees will cause a cancellation of the order.

If your shipping address is based in Denmark and you wish to return your Nordifakt product, shipping costs associated with a return will be deducted from the total amount refunded to you.

If your shipping address is based outside of Denmark and you wish to return your Nordifakt product, shipping costs associated with the return will be at your own cost.

 

Legal notice

nordifakt.com is the official online shop for Nordifakt ApS. Nordifakt ApS is governed by Danish law and registered in Denmark at: Nordifakt ApS, Strindbergsvej 31, 2500 Valby, Denmark.

CVR: 39870088

Email: hello@nordifakt.com